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10 Common Problems Encountered with Dragon Professional Individual

Here are ten common problems that Dragon Professional Individual users face. Problems are just part of the experience of owning something. And software problems . . . they are just part of the experience. Period. Dictating but nothing happens The words leave your mouth, but they don’t appear on the screen. Say a few words into the microphone and see what happens. Does it say,  “ Please say that again “ ? Okay, follow the words after they leave your mouth: First stop: the microphone.  Is it connected to the computer in the right microphone jack? (The red one is usually the correct one.) Try using the microphone for something else, like the Windows Sound Recorder. If you can record a sound through the microphone, then it isn’t the cause. Second stop: the sound card.  A poor sound card makes for poor recognition, but even poor recognition is a far cry from nothing. The sound card would have to be broken rather than just be poor quality in order to cause Dragon Professional Individual to s
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Error message “The microphone does not appear to be connected” when using OS 10.2.

Error  message “The microphone does not appear to be connected” when using OS 10.2. Problem: Error  message “The microphone does not appear to be connected” when using OS 10.2. Solution: In OS 10.2 it is important to check that the microphone is set up in both Speech Preferences and Sound Preferences. Please follow these steps: Make sure that the USB microphone is properly connected to the back of the computer. Do not connect a USB microphone through the Keyboard or any type of USB Hub. To check that the microphone is connected properly and being recognized, open "Apple System Profiler" (HD:Applications:Utilities:Apple System Profiler - By default) and select the "Devices and Volumes" panel. Look under the USB section to see if the microphone is being recognized. The microphone must be recognized properly for ViaVoice to use it. Exit out of "Apple System Profiler". Continue only if the microphone was recognized in step 1. Click “Apple Menu > System Pref
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Error "TCP / IP protocol not available" when trying to launch ViaVoice 10

Error  "TCP / IP protocol not available" when trying to launch ViaVoice 10 Problem: When launching ViaVoice 10 the following  error  may appear, “TCP / IP protocol not available”. Cause: A firewall is installed that does not allow ViaVoice to launch. Solution: Disable the firewall before launching ViaVoice. Also please see TIB 4360 if this  error  occurs during installation of ViaVoice 10.
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XCopyFile Error message

XCopyFile  Error  message Problem: When installing Voice Xpress 5, the following  error  appears:XCopyFile returned the following data transfer  error . Component: PalmPilot files Group:Pilot Dll's File: Error  Number: -46Error Code:Target is read-only Cause: This  error  is caused by a misinterpreted registry entry. Solution: Export the Registry Key HKEY_CURRENT_USER\Software\U.S. Robotics to Windows desktop as “Robotics”. Delete the U.S. Robotics key from the Registry, install Voice Xpress, reboot and import the “Robotics” key back to the Registry. Note:  Before editing the Registry, back up the entire Registry. For assistance with this, refer to Windows Help. To export all or part of the registry to a text file Click My Computer to export all of the registry, or click a folder to export only the contents of that folder. On the Registry menu, click Export Registry File. Browse to a location to store the exported file, and then type a name for the new file.
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When reading the dictated text in SpeakPad, the volume is too low compared to the volume of corrected dictation errors. How can I increase the volume?

When reading the dictated text in SpeakPad, the volume is too low compared to the volume of corrected dictation  errors . How can I increase the volume? Information: Use the Audio Mixer (by running the Volume Control applet in the Accessories/Entertainment folder) to increase the playback volume for the following systems: ViaVoice 8:  Windows 98, Windows NT or Windows Me ViaVoice 9:  Windows 98, Windows 2000 of Windows Me ViaVoice 10:  Windows 98, Windows 2000, Windows Me or Windows XP
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How do I correct errors in MS Word?

How do I correct  errors  in MS Word? Question: How do I correct  errors  on MS Word? Answer: ViaVoice for Windows has inline commands that are fast and easy to use. You can say "Correct < text >," where < text > is the word or words that you see on the screen that need correcting. This command automatically launches the Correction Window if it is not already open. The selection appears in the correction window with a numbered list of alternative choices. If you see the correct word in the list say “Pick < n >,” where < n > is the number of a word or phrase in the list. If the word does not appear in the numbered list, do one of the following: Spell the word or words using letter or the phonetic alphabet, and then say “Correct.” Type the correct word, and then say “Correct.”
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Unsafe ActiveX contol error when launching Microsoft Word 2003 and Excel 2003

Unsafe ActiveX contol  error  when launching Microsoft Word 2003 and Excel 2003 Problem: When launching applications from the Microsoft Office 2003 Suite, the following warning message may appear: “The application is about to initialize ActiveX controls that might be unsafe. If you trust the source of this document, select Yes and the control will be initialized using your document settings”. Solution: To resolve this issue, using Windows Explorer, browse to these 2 locations so that the following files can be removed (if they exist): C:\Program Files\Microsoft Office\Office 11\Startup Dictation.dot NavNC.dot NavVd.dot C:\Program Files\Microsoft Office\Office 11\XLSTART from a NavNLU.dot Now when launching a Microsoft Office application, the warning message should no longer appear. Please note that now direct dictation into the Microsoft Word and Excel (Office 2003) applications will no longer function properly.
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“SMAPIRC = 90, a match could not be found for the specified user ID” error when launching ViaVoice

“SMAPIRC = 90, a match could not be found for the specified user ID”  error  when launching ViaVoice Problem: When launching the ViaVoice “SMAPIRC = 90, a match could not be found for the specified user ID”  error  message appears. Solution: This problem may occur when ViaVoice is installed with a damaged or corrupted user (system user). To resolve this problem, we recommend creating a new user on the system and try to launch ViaVoice from that user. Note:  For additional information on how to create a new Windows user profile, refer to the Windows Help.
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“CRC” errors during installation.

“CRC”  errors  during installation.  PROBLEM: During the installation of Voice Xpress 5, “CRC”  error  messages may occur CAUSE: These  errors  typically appear if your computer has multiple CD devices, such as CD-RW (rewritable) or DVD drives. SOLUTION: Voice Xpress can be installed successfully by copying the contents of the CD to your hard drive and installing the program from the hard drive. Complete the following steps to install Voice Xpress from the hard drive: Insert the Voice Xpress CD into the CD-ROM (or DVD) drive. Create a new folder on your Windows desktop and name it Voice Xpress. Open Windows Explorer. View all of your drive letter designations by clicking the + sign to the left of the My Computer icon, or double-click the icon. Double-click the drive where the Voice Xpress CD is located. The drive letter (D:, for example) will be preceded by a small computer icon labeled VX5ADV. Copy everything on the CD to the Voice Xpress folder that you created on the desktop. When t
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A problem has occurred (SMAPIRC = 215 already opened for connection to a speech engine). If this problem occurs again restart the User Wizard.

A problem has occurred (SMAPIRC = 215 already opened for connection to a speech engine). If this problem occurs again restart the User Wizard. Problem: When trying to use different features of IBM ViaVoice, one of the following  error  messages appear: “A problem has occurred (SMAPIRC = 215 already opened for connection to a speech engine). If this problem occurs again restart the User Wizard.” A Speech engine  error  occured. API =SmConnect; RC = 15; Additional  Error  code; -15 This  error  may also reference: RC = -4 Cause: IBM ViaVoice uses the TCP/IP protocol as a communication link between its processes and the speech recognizer engine. This can happen if TCP/IP is not installed, or a Firewall application blocks ViaVoice from using it. Solution: If TCP/IP is not installed, please use the “Network Connections” or “Network” Control Panel to install it. The Windows CD may be required to complete the installation. If a Firewall application is installed and is blocking the TCP/IP port
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Disconnected Mode not available. There is no local profile available for this user.

Local Authenticator 5.10.2 for  Active  Directory single sign-on Recently Nuance updated it's Nuance Management Center hosted server. Users of Single Sign On with the Local Authenticator receive  error   "Disconnected Mode not available. There is no local profile available for this user."   Users of the Local Authenticator 5.5.6 for  Active  Directory single sign-on will need to update their version of Local Authenticator to 5.10.2 to fix this  error .  Log into  NMC  as an administrator. Click “Utilities”. Click “Tools”. Select the “Install local authenticator” link. Download and run the “LocalAuthenticator.exe” to upgrade to the latest Local Authenticator utility (5.10.2).  Next step is to check that the proper server information is in the "NMS.LocalAuthenticator.Service.exe.config" file.  Browse to "C:\Program Files (x86)\Nuance\Local Authenticator" on the server and open the "NMS.LocalAuthenticator.Service.exe.config" file in Windows Note
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